Understanding applicant rejection labels

Reject labels are used to explain why an applicant has been rejected.

During the verification process, we check for potential fraud, forgery, and many other factors to ensure you're dealing with legitimate individuals. When we reject an applicant, we provide a rejectLabel to explain why they were rejected.

Rejected (Retry) allows applicants to attempt their verification again, eg. If they've uploaded a blurry photo of their document.

Rejected (Final) does not allow for additional attempts, eg. If they have tried to submit a fake identity document.

Reject Label
Reject Type
Description

LOW_QUALITY

Retry

The document images are of low quality, or they're unreadable

NOT_DOC

Retry

The documents uploaded/provided aren't required for your chosen flow

ID_INVALID

Retry

The document is no longer valid, or has been cancelled

INCOMPLETE_DOC

Retry

The document has information missing, or only parts are visible

UNSATISFACTORY_PHOTOS

Retry

The document image is blurry or has masked information

DOC_PAGE_MISSING

Retry

The document has pages missing, eg. The front side was uploaded, but not the back side

DOC_DAMAGED

Retry

The document appears damaged or broken

PROB_APPLICANT_DATA

Retry

The document and extracted data don't match the applicant

GRAPHIC_EDITOR

Retry

The document has been graphically edited, in an application like Photoshop

DOC_DEPRIVED

Retry

The applicant has been deprived of the document, or can no longer legally use it

FRONT_SIDE_MISSING

Retry

The document's front side was not uploaded

BACK_SIDE_MISSING

Retry

The document's back side was not uploaded

SCREENSHOTS

Retry

The applicant has uploaded screenshots of their document

BLACK_AND_WHITE

Retry

The applicant has uploaded black and white images of their document

EXPIRATION_DATE

Retry

The document is expired

UNFILLED_DOC

Retry

The document doesn't appear to have signatures or stamps

BAD_SELFIE

Retry

The applicant's selfie is unclear or blurry

BAD_PROOF_OF_ID

Retry

The document is not required for your chosen flow, or is not supported

BAD_PROOF_OF_ADDRESS

Retry

The document is not required for your chosen flow, or is not supported

FORGERY

Final

A forgery attempt has been made to the document, or it is fake

DOC_TEMPLATE

Final

The document is a template, downloaded from the internet

SPAM

Final

The applicant has tried verifying themselves multiple times, with multiple companies

SELFIE_MISMATCH

Final

The applicant's selfie does not match the document's photo

BLACKLIST, BLOCKLIST

Final

The applicant has appeared on known blocklist databases for fraud, identity misuse or other illegitimate purposes

INCONSISTENT_PROFILE

Final

A document of another person was uploaded to the applicant

AGE_REQ_MISMATCH

Final

The applicant is below the minimum 16 years of age to verify

CRIMINAL

Final

The applicant has a criminal record

COMPROMISED_PERSONS

Final

The applicant appears on known databases of compromised persons

PEP

Final

The applicant is a politically exposed person

ADVERSE_MEDIA

Final

The applicant appears within negative news or media articles, from reputable sources

FRAUDULENT_PATTERNS

Final

The applicant has displayed signs of fraudulent behaviour while uploading their documents

SANCTIONS

Final

The applicant has sanctions against them

FRAUDULENT_LIVENESS

Final

The applicant has tried to bypass or spoof the adaptive liveness/selfie check

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