Understanding applicant rejection labels
Reject labels are used to explain why an applicant has been rejected.
During the verification process, we check for potential fraud, forgery, and many other factors to ensure you're dealing with legitimate individuals. When we reject an applicant, we provide a rejectLabel
to explain why they were rejected.
Rejected (Retry)
allows applicants to attempt their verification again, eg. If they've uploaded a blurry photo of their document.
Rejected (Final)
does not allow for additional attempts, eg. If they have tried to submit a fake identity document.
LOW_QUALITY
Retry
The document images are of low quality, or they're unreadable
NOT_DOC
Retry
The documents uploaded/provided aren't required for your chosen flow
ID_INVALID
Retry
The document is no longer valid, or has been cancelled
INCOMPLETE_DOC
Retry
The document has information missing, or only parts are visible
UNSATISFACTORY_PHOTOS
Retry
The document image is blurry or has masked information
DOC_PAGE_MISSING
Retry
The document has pages missing, eg. The front side was uploaded, but not the back side
DOC_DAMAGED
Retry
The document appears damaged or broken
PROB_APPLICANT_DATA
Retry
The document and extracted data don't match the applicant
GRAPHIC_EDITOR
Retry
The document has been graphically edited, in an application like Photoshop
DOC_DEPRIVED
Retry
The applicant has been deprived of the document, or can no longer legally use it
FRONT_SIDE_MISSING
Retry
The document's front side was not uploaded
BACK_SIDE_MISSING
Retry
The document's back side was not uploaded
SCREENSHOTS
Retry
The applicant has uploaded screenshots of their document
BLACK_AND_WHITE
Retry
The applicant has uploaded black and white images of their document
EXPIRATION_DATE
Retry
The document is expired
UNFILLED_DOC
Retry
The document doesn't appear to have signatures or stamps
BAD_SELFIE
Retry
The applicant's selfie is unclear or blurry
BAD_PROOF_OF_ID
Retry
The document is not required for your chosen flow, or is not supported
BAD_PROOF_OF_ADDRESS
Retry
The document is not required for your chosen flow, or is not supported
FORGERY
Final
A forgery attempt has been made to the document, or it is fake
DOC_TEMPLATE
Final
The document is a template, downloaded from the internet
SPAM
Final
The applicant has tried verifying themselves multiple times, with multiple companies
SELFIE_MISMATCH
Final
The applicant's selfie does not match the document's photo
BLACKLIST, BLOCKLIST
Final
The applicant has appeared on known blocklist databases for fraud, identity misuse or other illegitimate purposes
INCONSISTENT_PROFILE
Final
A document of another person was uploaded to the applicant
AGE_REQ_MISMATCH
Final
The applicant is below the minimum 16 years of age to verify
CRIMINAL
Final
The applicant has a criminal record
COMPROMISED_PERSONS
Final
The applicant appears on known databases of compromised persons
PEP
Final
The applicant is a politically exposed person
ADVERSE_MEDIA
Final
The applicant appears within negative news or media articles, from reputable sources
FRAUDULENT_PATTERNS
Final
The applicant has displayed signs of fraudulent behaviour while uploading their documents
SANCTIONS
Final
The applicant has sanctions against them
FRAUDULENT_LIVENESS
Final
The applicant has tried to bypass or spoof the adaptive liveness/selfie check
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